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Terms and Conditions

 

Contacting Us

For all details of how to contact Harrington & Byrne please use our contact us page where you will also be able to send any general enquiries or correspondence via email. Alternatively you can contact us via phone on 0207 060 5340 during normal working hours Monday to Friday – or if you are an existing customer, by calling your dedicated consultant directly.  For all written enquiries please write to Harrington & Byrne, 17 Hanover Square, Mayfair, London W1S 1BN.

Pricing

Most of the gold coins offered by Harrington & Byrne are exempt of VAT – however, for the coins where VAT is applicable this will be included in the prices quoted.  Unless specifically stated, all coins are offered free of any additional postage charge.  All prices are quoted in pounds (£) sterling. Prices are guaranteed only for 7 days only or for the period stated in advertising - and can be subject to amendment after date specified.

Paying By Phone

If you are an existing customer with Harrington & Byrne and wish to place an order or make a payment over the phone, please contact your dedicated consultant directly.  Alternatively you can call on 0207 060 5340, where all major Credit/Debit card payments are welcome.

Paying By Post

To pay by post please send cheque or postal order to Harrington & Byrne, 17 Hanover Square, Mayfair, London W1S 1BN. Please write the invoice number on the back of the cheque or postal order and address them to Harrington & Byrne. Once received, cheque payments take 7 full days to process before orders can be despatched.  We are unable to accept cash payments.

30 Day Money Back Guarantee

Our no quibble 30 Day Money Back Guarantee will cover you if you are not happy with your delivery or no longer require it. If you wish to organise a return within this period please contact your dedicated consultant or call our team on 0207 060 5340 confirming the reason for the return and whether you require a replacement or refund - and we will then arrange with you the return of your order.

If you paid for your order with a Debit/Credit card, you will receive a full refund on your card once your delivery has been returned - this will take 3-5 working days. Otherwise we will credit your account. For a refund of your credit balance, call our Customer Service on 0207 060 5340.

Deliveries

All deliveries will be sent by Royal Mail Special Delivery unless clearly stated and you will need to sign for the delivery upon receipt.

Upon delivery please ensure you check the goods before signing for them.  If any of the goods are damaged on arrival please do not accept the delivery and instruct the Royal Mail to return the good to sender.  Once you have accepted the goods any errors or damages should be notified to us as soon as possible so we can rectify any problems.

We will always attempt to ship delivers within the lead times quoted and if an email address is provided, you will be notified by email when they have been despatched.

Incorrect Or Damaged Delivery

If you receive a damaged or incorrect delivery please contact us immediately – either by calling your dedicated consultant directly or on 0207 060 5340 - to report the problem, we will then confirm with you if you wish us to organise a replacement coin or if you require a full refund.

Returning Goods

If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee.  If you would like to return a delivery, you must contact your Dedicated Consultant or our Customer Service team on 0207 060 5340.  We will then arrange with you the return of your coin to us by the next day, when a full refund will be given. Refunds that are returned to card of payment will take 3-5 working days to process. Please ensure the goods are in their original state.

Any return sent outside this process will be at the risk of the customer.

Complaints

In the unlikely event that you wish to make a complaint in regards to the service or coins provided by Harrington & Byrne you can contact us in the following ways:

By Phone: 0207 060 5340
By Email: customerservices@harringtonandbyrne.co.uk
By Post: Harrington & Byrne, 17 Hanover Square, Mayfair, London W1S 1BN

We will contact you within 24 hours (working day) of receiving your complaint.

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