Privacy Policy

Who we are

Harrington & Byrne Limited is the data controller for the personal information we collect and use. This means we are responsible for deciding how and why your personal information is used.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with us, including when you visit our website, make an enquiry, place an order, respond to an advertisement, enter your details through an online form, speak to us by telephone, receive marketing communications from us, or otherwise provide information to us.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details below:

Harrington & Byrne Limited
17 Hanover Square
Mayfair
London
W1S 1BN

Telephone: 0207 060 5340
Email: customerservices@harringtonandbyrne.co.uk

Our Data Protection Officer is Michael Byrne.

We are registered with the Information Commissioner's Office and process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations.

The personal information we collect

We may collect and use the following types of personal information:

• Your name, postal address, telephone number and email address.
• Details of products you have purchased from us, enquired about, reserved, returned or shown interest in.
• Payment and transaction details, although online card payments are processed securely by our payment provider and we do not store full card details.
• Records of correspondence and contact with you, including telephone calls, letters, emails, order forms, customer service enquiries, complaints and preferences.
• Marketing preferences, including whether you have opted in or opted out of particular types of communication.
• Information provided through online lead forms, social media advertising, website enquiry forms, promotions or competitions, which may include your name, telephone number, email address and the product or offer you expressed interest in.
• Technical information about visits to our website, such as IP address, browser type, pages visited, time spent on the site and how visitors interact with our website.
• Where relevant, information needed to help us identify vulnerable customers or provide additional support, but only where this is appropriate and necessary.

How we collect your information

We collect personal information directly from you when you place an order, make an enquiry, sign up to receive communications, respond to an advertisement, complete an order form, enter details on our website, speak to our customer service or sales teams, or otherwise provide your details to us.

We may also receive information from online advertising platforms, such as social media lead forms, where you have submitted your details in response to one of our advertisements or promotions.

We may collect limited website usage information through cookies and analytics tools, as explained in the cookies section below.

How we use your information

We use personal information for the following purposes:

• To process, acknowledge, fulfil and deliver orders.
• To provide customer service, handle enquiries, manage returns, issue refunds and respond to complaints.
• To maintain accurate customer records and keep a record of transactions.
• To provide information about products, offers and promotions which we believe may be of interest to you.
• To personalise and improve our communications, including tailoring offers based on previous purchases, enquiries or stated preferences.
• To understand how people use our website and improve its performance, content and user experience.
• To measure the effectiveness of advertising campaigns and promotional activity.
• To comply with legal, regulatory, accounting and tax obligations.
• To protect our business, customers and systems from fraud, misuse or unauthorised access.
• To maintain suppression records where you have asked not to be contacted, so that we can respect your preferences.

Our lawful bases for using your information

We will only use your personal information where we have a lawful basis to do so.

In many cases, we use your information because it is necessary to perform a contract with you, for example to process and deliver an order.

We may use your information where we have a legitimate business interest, provided that your interests and rights do not override that interest. This may include customer service, postal marketing, improving our products and services, maintaining customer records, understanding customer preferences, preventing fraud and sending relevant communications by post or telephone where permitted by law.

Where required, we will rely on your consent, for example for certain types of electronic marketing or where specific consent is required under applicable marketing rules. You may withdraw consent at any time.

We may also use your information where necessary to comply with a legal obligation.

Marketing communications

We may use your information to send you details of products, offers and promotions which we believe may be of interest to you.

Our marketing may be sent by post, telephone, email or other communication channels, depending on the contact details we hold, your preferences, the nature of our relationship with you and the requirements of applicable law.

Where you have told us about your preferences, interests or collecting habits, we may use this information to tailor the communications we send to you.

You can opt out of marketing communications at any time. You can also ask us to stop contacting you by a particular method, such as post, telephone or email.

To change your preferences or opt out, please contact us using the following details:

Harrington & Byrne Limited
17 Hanover Square
Mayfair
London
W1S 1BN

Telephone: 0207 060 5340
Email: customerservices@harringtonandbyrne.co.uk

You can also unsubscribe from email marketing by clicking the unsubscribe link at the bottom of the email.

If you opt out of marketing, we may keep a limited suppression record to ensure that we do not contact you again by mistake. This will usually include your name and contact details, together with your marketing preference.

Online leads and enquiries that do not become customers

From time to time, we may collect personal information from people who respond to our online advertising, including through social media platforms such as Facebook, website forms, online promotions or other digital lead sources.

This information may include your name, telephone number, email address and details of the product or offer you responded to.

We use this information to respond to your enquiry, contact you about the relevant product or promotion, answer questions, and carry out reasonable follow-up where you have shown interest in our products.

If an online lead does not convert into a sale, we will not keep the information indefinitely. Unless you become a customer, give consent to further contact, continue to engage with us, or there is another lawful reason to retain the information, we will normally delete or anonymise non-converted lead data within 90 days of the last meaningful contact attempt and, in any event, within 6 months of the date the lead was captured.

Where a person tells us they are not interested or asks not to be contacted again, we will stop marketing contact and retain only the minimum information necessary on a suppression list to ensure we respect that request.

Where there is a complaint, dispute, regulatory issue or other legitimate reason to retain limited information for longer, we may do so, but only for as long as necessary and with appropriate restrictions in place.

Sharing information with selected third parties

From time to time, we may share limited customer information with carefully selected third parties whose products or services we believe may be of interest to our customers, where we are permitted to do so by law.

Where required, we will ask for your consent before sharing your information for this purpose. Where we rely on legitimate interests, we will only do so where we have assessed that this use is fair, proportionate and not overridden by your rights and interests.

You can ask us at any time not to share your information with third parties for marketing purposes by contacting us at:

Harrington & Byrne Limited
17 Hanover Square
Mayfair
London
W1S 1BN

Telephone: 0207 060 5340
Email: customerservices@harringtonandbyrne.co.uk

Epsilon Abacus

We work with Epsilon Abacus, registered as Epsilon International UK Ltd, which manages the Abacus Alliance on behalf of UK retailers and charities.

Participating retailers operate in categories such as clothing, collectables, food and wine, gardening, gadgets and entertainment, health and beauty, household goods, home interiors and travel. They share information about customer purchasing activity. Epsilon Abacus analyses this pooled information to help participating organisations understand wider buying patterns and tailor communications so that people receive offers which may be more relevant to them.

Where personal data is transferred outside the UK or European Economic Area, appropriate safeguards will be used, such as standard contractual clauses or other lawful transfer mechanisms.

You may opt out of your information being shared with Epsilon Abacus or used for this purpose by contacting us using the details above.

Mailing houses and service providers

We use trusted service providers to help us operate our business and provide services to customers. This includes mailing houses, printers, payment providers, IT providers, website support providers, analytics providers, delivery partners and professional advisers.

For example, we use Blueprint Direct Mail to print and send mailings on our behalf. Where a supplier processes personal information for us, they act as a data processor and we require them to process information only in accordance with our instructions, keep it secure and comply with data protection law.

We use Stripe to process online payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

Profiling and personalised communications

We may use information about your purchases, enquiries, preferences and interactions with us to tailor the products and offers we send to you.

This helps us make our communications more relevant and avoid sending offers that are unlikely to be of interest. For example, if you have previously purchased or enquired about commemorative coins, stamps, postal history or related collectables, we may use that information to identify similar products or anniversaries that may be relevant to you.

We do not use profiling to make decisions that have legal or similarly significant effects on you without appropriate safeguards.

You have the right to object to profiling for direct marketing purposes at any time.

How long we keep your information

We will keep personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, customer service, complaint handling and marketing requirements.

Due to the nature of our business, many of our products relate to historic anniversaries, royal events, commemorative themes and collecting interests which may recur only after several years. For this reason, where you have purchased from us, we may retain customer information for up to 10 years after your most recent purchase, unless you ask us to stop using your data for marketing or there is another reason to retain it for longer.

Where you have made an enquiry but have not purchased, we will normally retain your information only for a shorter period, depending on the nature of the enquiry and any follow-up required.

Online lead data that does not convert into a sale will normally be deleted or anonymised within 90 days of the last meaningful contact attempt and, in any event, within 6 months of capture, unless there is a lawful reason to retain it for longer.

If you opt out of marketing, we may keep a limited suppression record for as long as necessary to ensure your preference is respected.

We will periodically review the information we hold and delete, anonymise or suppress information that is no longer required.

Cookies and website analytics

Cookies are small files stored on your device when you visit a website. We use cookies and similar technologies to help our website work properly, improve the user experience, understand how visitors use our website and, where applicable, support marketing and analytics activity.

Some cookies are essential for the website to function correctly. Others, such as analytics cookies, help us understand how visitors use our website, including which pages are visited, how long visitors spend on the site and how users interact with different pages.

We may use Google Analytics or similar tools to collect website usage information. Analytics cookies may use randomly generated identifiers to recognise a browser and collect statistical information about site usage.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

More information about cookies and how to manage them can be found at www.aboutcookies.org.

Your rights

You have the following rights in relation to your personal information:

• The right to be informed about how your information is used.
• The right of access to the personal information we hold about you.
• The right to rectification if information is inaccurate or incomplete.
• The right to erasure in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to processing, including direct marketing.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us:

Harrington & Byrne Limited
17 Hanover Square
Mayfair
London
W1S 1BN

Telephone: 0207 060 5340
Email: customerservices@harringtonandbyrne.co.uk

We may need to verify your identity before responding to a request.

Complaints

If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office.

Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Where we transfer data to processors, we use secure transfer methods where appropriate, including Secure File Transfer Protocol. We also require our processors to provide appropriate security guarantees and to process personal information only in accordance with our instructions.

Access to personal information is limited to staff and service providers who need it for legitimate business purposes.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or how we use personal information.

The latest version will be available on our website.