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FAQ's

 

Do you have a catalogue?

We presently do not offer our coins in a catalogue – although a wide range of our pieces are available to view online.  However, due to the limited nature of the pieces we tend to offer customers, the best way to find out exactly what we are offering at anytime is by calling your dedicated consultant or one of our team on 0207 060 5340.

Valuations

Unfortunately we are unable to offer a valuation service for your coins or collections.

Buying Coins

Presently we do not have a coin buy back service available – though from time to time we may advertise the buying of specific coins.

Contacting Us

For all details of how to contact Harrington & Byrne please use our contact us page where you will also be able to send any general enquiries or correspondence via email. Alternatively you can contact us via phone on 0207 060 5340 during normal working hours Monday to Friday – or if you are an existing customer, by calling your dedicated consultant directly.  For all written enquiries please write to Harrington & Byrne, 17 Hanover Square, Mayfair, London W1S 1BN.

Pricing

Most of the gold coins offered by Harrington & Byrne are exempt of VAT – however, for the coins where VAT is applicable this will be included in the prices quoted.  Unless specifically stated, all coins are offered free of any additional postage charge.  All prices are quoted in pounds (£) sterling.

Paying By Phone

If you are an existing customer with Harrington & Byrne and wish to place an order or make a payment over the phone, please contact your dedicated consultant directly.  Alternatively you can call on 0207 060 5340, where all major Credit/Debit card payments are welcome.

Paying By Post

To pay by post please send a cheque or postal order to Harrington & Byrne, 17 Hanover Square, Mayfair, London W1S 1BN. Please write the invoice number on the back of the cheque or postal order and address them to Harrington & Byrne. We are unable to accept cash payments.

30 Day Money Back Guarantee

Our no quibble 30 Day Money Back Guarantee will cover you if you are not happy with your delivery or no longer require it. If you wish to organise a return within this period please contact your dedicated consultant or call our team on 0207 060 5340 confirming the reason for the return and whether you require a replacement or refund - and we will then arrange a courier to pick up your delivery from your home and return it to us.

If you paid for your order with a Debit/Credit card, you will receive a full refund on your card once your delivery has been returned. Otherwise we will credit your account. For a refund of your credit balance, call our Customer Services on 0207 060 5340.

Deliveries

All deliveries will be sent by Royal Mail Special Delivery unless clearly stated and you will need to sign for the delivery upon receipt.

Upon delivery please ensure you check the goods before signing for them.  If any of the goods are damaged on arrival please do not accept the delivery and instruct the courier to return the good to sender.  Once you have accepted the goods any errors or damages should be notified to us as soon as possible so we can rectify any problems.

We will always attempt to ship deliveries within the lead times quoted and if an email address is provided, you will be notified by email when they have been despatched.

Incorrect Or Damaged Delivery

If you receive a damaged or incorrect delivery please contact us immediately – either by calling your dedicated consultant directly or on 0207 060 5340 - to report the problem, we will then confirm with you if you wish us to organise a replacement coin or if you require a full refund.

Returning Goods

If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee.  If you would like to return a delivery, please either contact your Dedicated Consultant or our Customer Service team on 0207 060 5340.  We will then arrange for a courier to collect your return and it to be returned to us by the next day, when a full refund will be given

Please ensure the goods are in their original state.

Complaints

In the unlikely event that you wish to make a complaint in regards to the service or coins provided by Harrington & Byrne you can contact us in the following ways:

By Phone: 0207 060 5340
By Email: enquiries@harringtonandbyrne.co.uk
By Post: Harrington & Byrne, 17 Hanover Square, Mayfair, London W1S 1BN

We will contact you within 24 hours (working day) of receiving your complaint.

Security

We use the latest technology to ensure any personal information you enter on to our website is secure.
We do not store any of your financial data.
We use Sage Pay to process all our online payments, Sage Pay use the latest technology to protect against fraud and are PCI DSS compliant. There are four levels of PCI DSS compliance, with Level 1 being the highest level.
Sage Pay is a PCI DSS Level 1 payment service provider.

Cookies

Changes in the law mean that from 26 May 2011, we need your permission to save cookies on your computer. Cookies are small files which are sent to your browser and stored on your computer's hard disk. Some pages on this website require cookies to be enabled to work correctly. For example you will not be able to log into password protected areas without cookies.

The cookies we use are Google Analytics (web analytics cookies) and session cookies to enable access to secure areas of the website. Google Analytics cookies are used to help record your use of this website. They are used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. The Google Analytics cookies contain randomly generated IDs used to recognise your browser when you read a page. The cookies contain no personal information and are used only for web analytics. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

We also use cookies to enable users to register on the website, and access password protected areas. These cookies contain no personal information and are required for the website to function correctly. Refusal of this cookie will mean that you will not be able to use this website fully. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. Please note that to submit details and use this web site as it is intended you will need to accept/allow cookies to be stored on your browser. You can find more information on how to delete and control cookies at www.aboutcookies.org.